Política de reembolso
To return an item, please contact your VIP service manager or by e-mail INFO@CERADIRECT.COM
With the conditions blow you can get 100% refund in 90days
1.didn’t receive the package in 90 days （Due to the uncertainty of international transportation）
2.Products are broken or wrong size when you open the package（take photos immediately）
3.Pollution, water ingress, etc., make the product unusable（take photos immediately）
4.Quality problems if cant be solved after CeraDirect technical support
CeraDirect care+ return
As the top service dental direct shop，ceradirect allows our customers to return the products with
NO REASON，before you return the products ，be sure
1.The products are unused and hold the original packaging ，no pollution ，no water ingress，etc make the product unusable
2.please contact your VIP service manager or by e-mail INFO@CERADIRECT.COM to get your particular return address
You can get the 100% refund with the amount you paid for the products which you return to us，only need to pay for the shipping cost form your door to our return address which is usually at your country or nearby
RETURN INSTRUCTIONS
Please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed in order for us to properly process your return.
- Send the item in its original packaging.
- Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
- Include a copy of the packing slip (included with your shipment).
- It is recommended to use a secure shipping method to send the item so that you have tracking for the package.